Floor Attendant (Moonlight)

MOONLIGHT HIBACHI GRILL AND WINE

THE VENUE

Moody, monochromatic and intimate, Moonlight is a contemporary hibachi grill and wine bar located a stone’s throw away from the Byron foreshore. Here you’ll find a concentrated menu showcasing classical Japanese cuisine reinterpreted into unexpectedly bold and flavourful ways, along with sophisticated cocktail menu and a broad selection of biodynamic wines picked at the peak of their lunar cycle. 

We are currently seeking enthusiastic Floor Attendants to join our talented team.

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POSITION SUMMARY

The Floor attendant is responsible of all elements of Front of house service. The Floor attendant is in charge of Customer service & sections, following Moonlight sequence of service, food & beverage quality control and team work.

ABOUT YOU

• Focusing on achieving the best customer service & showcasing Moonlight to the highest standard possible.
• Experience in a fast paced and high volume venue
• Great work ethic and loves working with a team.  
• Outstanding Customer service & relations
• Biodynamic wine and Japanese cuisine knowledge – looked upon favourably, but not essential

BENEFITS

• Fantastic salary, tips and staff discounts at all our venues
• A work life balance
• An opportunity for career development and growth

KEY RESPONSIBILITIES

• Checklists – Complete the opening & closing check lists.  Ensure updated check lists are displayed in designated areas at all times;
• Customer Complaints – Handle all customer complaints when working on shift and improve customer experience in store. Always communicating with your manager about a customer complaint and taking guidance on how to deal with the situation. All customer complaints must be communicated with the manager on shift.
• Wine service – Learning wine service and basic wine knowledge.
• Opening & Closing the Venue – Present Venue in accordance to VM, correct lighting, music control, cleanliness, uniforms and all table presentation.
• Deep Clean – Fortnightly deep clean of FOH & BOH to be run by Restaurant Managers.
• Food & Beverage knowledge – must attend all training or group training to ensure knowledge of the menu is developed to full ability.
• Team work – Working with your team to create a fun and happy environment in house & with all staff.